Shipping & Returns
Flat Rate Shipping (U.S. Lower 48)
We offer flat rate shipping on most orders:
- $8.99 or $11.99 flat rate
- Applies to most locations within the contiguous U.S.
- Must be deliverable via both UPS and USPS if selecting flat rate shipping (PO boxes may not qualify for flat rate shipping, please contact us for guidance)
- Order 1 tool or several—shipping cost stays the same
Alaska, Hawaii & Outside the Lower 48
- Flat rate shipping is not available
- Orders ship at actual carrier rates
- If you’re ordering small tools, feel free to contact us—we may be able to find a lower-cost option
Larger & Long-Handled Tools
- Flat rate orders on long handle tools will (almost) always ship via USPS Ground Advantage. In our experience, it can take anywhere from 3 days to 3 weeks, and tracking is not updated regularly.
- If you opt for a faster, more predictable shipping option, we recommend paying for the upgrade to UPS. Your order may require additional shipping fees if our website incorrectly guesses which box size your order will ship in. Sorry, but it's not uncommon for shipping on long handled packages to cost $40-$65 USD and we can't absorb those costs on top of the shipping subsidies we already offer through flat rate shipping.
- Often ship as oversized packages (any package over 48" in one dimension gets a series of fees typically adding up to $20-$25 on top of actual shipping charges)
- Must be deliverable via both UPS and USPS if selecting flat rate shipping
If you are able to only receive packages from one carrier, please select that carrier at checkout. We have not had any lost packages shipped via USPS Ground Advantage, but we have had some customers (particularly during weather events and in the South and Mid Atlantic) wait more than 20 days for the packages in transit with no tracking updates.
Shipping Address Notes
- If you use different addresses for UPS and USPS, enter your preferred address at checkout
- Add any alternate delivery instructions in the order notes
Carrier Options
You can also choose real-time rates from:
- UPS
- USPS Priority Mail
In some cases, these rates may be lower than flat rate shipping.
How We Ship
We always use the most reliable and cost-effective shipping method available, as long as it included tracking and $100 of insurance. Final shipping costs are shown at checkout before you complete your order.
Additional Notes
- Oversized packages may include carrier surcharges
- Carriers calculate shipping based on size and weight, which can increase costs for certain tools
Returns & Exchanges
We want you to be completely satisfied with your tools. If something isn’t right, we’re happy to help with a return or exchange.
In-Store (Local Customers)
If you’re local, simply contact us to schedule a visit to our workshop. We’ll take care of your return or exchange in person.
Returns (Shipped Orders)
If your order was shipped, please contact us before sending anything back so we can walk you through the process and confirm your refund. Also, note, that shipping expenses can be a high percentage of the cost of the tool...in many cases, customers choose to donate the unwanted tool for tax credit to a local organization they support rather than pay the return shipping charges.
- Items must be unused and in new condition
- You’ll receive a refund or store credit for the tool price
- Return shipping costs are the customer’s responsibility
- Original shipping costs are non-refundable
Shipping & Refunds
For shipped orders, your refund will be based on the actual shipping cost we paid, not just the flat rate charged at checkout.
In some cases, our actual shipping cost may be higher than what you paid—especially for long-handled tools shipped long distances. That difference will be deducted from your refund.
Example:
- Tool price: $125
- Flat rate shipping paid: $11.99
- Total paid: $136.99
- Actual shipping cost: $28.79
Refund: $108.20 (total paid minus actual shipping cost)
Exchanges
For exchanges, you’ll receive full credit for the tool price, but:
- You’ll pay return shipping
- You’ll also cover shipping for the new item
When We Cover Shipping
If there was an error on our end (wrong item sent or a manufacturing issue), we’ll cover:
- Return shipping
- Shipping for the replacement item
We know shipping can be expensive, especially for larger tools, and we do our best to keep costs as fair as possible.
If you have any questions, just reach out. We’re here to help.